/* ============================================================
   Aureon Suporte — suporte.css
   ============================================================
   Estende o app.css base (cópia de Novos Alunos) com classes
   específicas do Suporte: skip link, ticket-drawer, public
   surface (form, obrigado, ticket), bumps, SLA, timeline,
   bulk-action-bar, atalhos.

   Importa app.css; só estilos próprios do produto aqui.
   v1.0 — 2026-05-15
   ============================================================ */

@import url('./app.css');

/* ============================================================
   SKIP LINK (NOVO no ecossistema — design-spec §1.8 e §4.2)
   ============================================================
   Primeiro elemento tabbable de toda página autenticada.
   Sai do "off-screen" no foco e leva pro <main id="main-content">.
   ============================================================ */
.skip-link {
  position: absolute;
  top: -40px;
  left: 8px;
  z-index: 200;
  background: var(--accent);
  color: var(--text-on-accent);
  padding: 8px 16px;
  border-radius: var(--radius);
  text-decoration: none;
  font-weight: var(--weight-semibold);
  font-size: var(--text-sm);
  transition: top var(--motion-fast) var(--ease-out);
}
.skip-link:focus,
.skip-link:focus-visible {
  top: 8px;
  outline: 2px solid var(--accent);
  outline-offset: 2px;
}
@media (prefers-reduced-motion: reduce) {
  .skip-link { transition: none; }
}

/* ============================================================
   TICKET DRAWER — variação do .drawer pra detalhe de ticket
   ============================================================
   Drawer-from-right 480px (560px em viewport ≥1600px), full-height,
   por cima da lista. Mobile vira página inteira (≤768px).
   ============================================================ */
.ticket-drawer {
  position: fixed;
  top: 0; right: 0; bottom: 0;
  width: 480px;
  max-width: 100vw;
  background: var(--surface-card);
  box-shadow: var(--shadow-drawer);
  z-index: var(--z-drawer);
  display: flex;
  flex-direction: column;
  animation: slide-in-right var(--motion-slow) var(--ease-out);
}
@media (min-width: 1600px) {
  .ticket-drawer { width: 560px; }
}
@media (max-width: 768px) {
  .ticket-drawer {
    position: static;
    width: 100%;
    max-width: 100%;
    box-shadow: none;
    animation: none;
  }
}

.ticket-drawer__body {
  flex: 1;
  overflow-y: auto;
  padding: var(--space-6);
  /* deixa espaço pro action bar bottom-sheet em mobile */
}
.ticket-drawer__section {
  margin-bottom: var(--space-6);
}
.ticket-drawer__section-title {
  font-size: var(--text-xs);
  font-weight: var(--weight-medium);
  text-transform: uppercase;
  letter-spacing: var(--tracking-wide);
  color: var(--text-secondary);
  margin-bottom: var(--space-2);
}

/* Action bar sticky no fundo do drawer (desktop) */
.ticket-drawer__actions {
  flex-shrink: 0;
  padding: var(--space-3) var(--space-6);
  border-top: 1px solid var(--border-subtle);
  background: var(--surface-card);
  display: flex;
  gap: var(--space-2);
  flex-wrap: wrap;
}
@media (max-width: 768px) {
  /* Mobile: bottom-sheet fixed (NÃO modal central) */
  .ticket-drawer__actions {
    position: fixed;
    left: 0; right: 0; bottom: 0;
    z-index: var(--z-drawer);
    box-shadow: 0 -4px 12px oklch(0% 0 0 / 0.08);
  }
}

/* ============================================================
   PUBLIC SURFACE — form, obrigado, ticket (sem Alpine global)
   ============================================================
   CSP separada — sem unsafe-eval. Layout standalone.
   ============================================================ */
.public-shell {
  min-height: 100vh;
  min-height: 100svh;
  display: flex;
  flex-direction: column;
  background: linear-gradient(180deg, #f8fafc 0%, #f1f5f9 100%);
}

/* Header da página pública — marca compacta e clean, sem nav */
.public-header {
  background: #ffffff;
  border-bottom: 1px solid var(--border-subtle);
  padding: var(--space-3) 0;
}
.public-header__inner {
  max-width: 720px;
  margin: 0 auto;
  width: 100%;
  padding: 0 var(--space-4);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-3);
}
.brand__mark {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  border-radius: 10px;
  background: var(--gradient-brand-mark);
  color: #fff;
  font-weight: var(--weight-bold);
  font-size: var(--text-lg);
  letter-spacing: -0.5px;
  box-shadow: 0 2px 4px oklch(54.5% 0.248 294 / 0.22);
}
.brand__group {
  display: flex;
  flex-direction: column;
  line-height: 1.1;
}
.brand__name {
  font-size: var(--text-base);
  font-weight: var(--weight-bold);
  color: var(--text-primary);
}
.brand__tag {
  font-size: var(--text-xs);
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.1em;
  font-weight: var(--weight-medium);
}

.public-main {
  flex: 1;
  display: flex;
  justify-content: center;
  padding: var(--space-8) var(--space-4);
}
@media (max-width: 768px) {
  .public-main { padding: var(--space-5) var(--space-4); }
}

.public-card {
  background: #ffffff;
  border-radius: 16px;
  box-shadow: 0 4px 24px rgba(15, 23, 42, 0.06), 0 1px 2px rgba(15, 23, 42, 0.04);
  border: 1px solid #e2e8f0;
  padding: var(--space-8);
  width: 100%;
  max-width: 620px;
}
.public-card--narrow { max-width: 560px; }
@media (max-width: 768px) {
  .public-card { padding: var(--space-5); border-radius: 12px; }
}

/* Form público — heading e subtítulo */
.public-card__title {
  font-size: 28px;
  font-weight: var(--weight-bold);
  color: var(--text-primary);
  text-align: center;
  margin-bottom: var(--space-2);
  letter-spacing: -0.02em;
  line-height: 1.2;
}
.public-card__sub {
  font-size: var(--text-base);
  color: var(--text-secondary);
  text-align: center;
  margin-bottom: var(--space-5);
  line-height: 1.5;
  max-width: 480px;
  margin-left: auto;
  margin-right: auto;
}
@media (max-width: 480px) {
  .public-card__title { font-size: var(--text-xl); }
}

/* Footer da página pública */
.public-footer {
  margin-top: auto;
  padding: var(--space-6) var(--space-4) var(--space-5);
  border-top: 1px solid var(--border-subtle);
  background: #ffffff;
}
.public-footer__inner {
  max-width: 720px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  align-items: center;
  text-align: center;
}
.public-footer__brand {
  display: flex;
  align-items: center;
  gap: var(--space-2);
}
.public-footer__name {
  font-size: var(--text-sm);
  font-weight: var(--weight-semibold);
  color: var(--text-primary);
  display: block;
  line-height: 1.2;
}
.public-footer__sub {
  font-size: var(--text-xs);
  color: var(--text-secondary);
  margin: 2px 0 0 0;
}
.public-footer__legal {
  font-size: var(--text-xs);
  color: var(--text-tertiary);
  max-width: 480px;
  line-height: 1.5;
  margin: 0;
}
.public-footer .brand__mark {
  width: 32px;
  height: 32px;
  font-size: var(--text-sm);
  border-radius: 8px;
}

/* Steps "Como funciona" — comunicação acolhedora antes do form (Jean 2026-05-18). */
.public-card__steps {
  list-style: none;
  padding: var(--space-4);
  margin: 0 0 var(--space-6) 0;
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  background: var(--green-50, #f0fdf4);
  border: 1px solid var(--green-100, #dcfce7);
  border-radius: var(--radius, 8px);
}
.public-card__steps li {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-size: var(--text-sm);
  color: var(--text-body);
  line-height: 1.5;
}
.public-card__step-num {
  flex: 0 0 24px;
  height: 24px;
  width: 24px;
  border-radius: 50%;
  background: var(--violet-500);
  color: #fff;
  font-weight: var(--weight-semibold);
  font-size: var(--text-xs);
  display: inline-flex;
  align-items: center;
  justify-content: center;
}
@media (max-width: 480px) {
  .public-card__steps { padding: var(--space-3); }
}

.public-form .field { margin-bottom: var(--space-5); }
.public-form .field__label {
  text-transform: uppercase;
  font-size: var(--text-xs);
  letter-spacing: var(--tracking-wide);
  font-weight: var(--weight-medium);
  color: var(--text-secondary);
}
.public-form .field__hint--required::after {
  content: " *";
  color: var(--red-600);
}
.public-form .input,
.public-form .select,
.public-form .textarea {
  min-height: 44px;  /* touch target a11y */
}

/* Honeypot (NUNCA visível) — invisible field for bot detection */
.honeypot-field {
  position: absolute !important;
  left: -9999px !important;
  width: 1px !important;
  height: 1px !important;
  overflow: hidden !important;
}

/* Outros condicional — input livre */
.outros-conditional {
  margin-top: var(--space-2);
  padding-left: var(--space-3);
  border-left: 2px solid var(--border-subtle);
}

/* Upload custom — esconde o input nativo, label vira botão estilizado */
.file-upload__input {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  border: 0;
}
.file-upload {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: var(--space-5) var(--space-4);
  background: var(--violet-50);
  border: 2px dashed var(--violet-200);
  border-radius: 12px;
  cursor: pointer;
  text-align: center;
  transition: background 0.15s, border-color 0.15s, transform 0.05s;
  color: var(--violet-700);
}
.file-upload:hover {
  background: var(--violet-100);
  border-color: var(--violet-500);
}
.file-upload:active { transform: scale(0.995); }
.file-upload__input:focus-visible + .file-upload,
.file-upload:focus-within {
  outline: 2px solid var(--violet-500);
  outline-offset: 2px;
}
.file-upload svg { color: var(--violet-700); }
.file-upload__label {
  font-weight: var(--weight-semibold);
  font-size: var(--text-base);
  color: var(--violet-700);
}
.file-upload__sub {
  font-size: var(--text-xs);
  color: var(--text-secondary);
}
/* Quando há arquivos selecionados, fundo fica neutro pra dar destaque pra lista */
.file-upload.is-filled {
  background: var(--surface-subtle, #f8fafc);
  border-style: solid;
  border-color: var(--border-default);
  padding: var(--space-3) var(--space-4);
}
.file-upload.is-filled .file-upload__label { color: var(--text-primary); }

/* Anexos preview */
.attachments-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  margin-top: var(--space-2);
}
.attachment-item {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  padding: var(--space-2) var(--space-3);
  background: var(--surface-subtle);
  border-radius: var(--radius);
  font-size: var(--text-sm);
  color: var(--text-body);
}
.attachment-item__name {
  flex: 1;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.attachment-item__size {
  font-variant-numeric: tabular-nums;
  color: var(--text-secondary);
  font-size: var(--text-xs);
}
.attachment-item__remove {
  background: transparent;
  border: 0;
  color: var(--text-tertiary);
  cursor: pointer;
  padding: var(--space-1);
}
.attachment-item__remove:hover { color: var(--red-600); }

/* Sticky submit on mobile */
@media (max-width: 768px) {
  .public-form__sticky-submit {
    position: sticky;
    bottom: 0;
    background: var(--surface-card);
    border-top: 1px solid var(--border-subtle);
    padding: var(--space-3);
    margin: var(--space-3) calc(-1 * var(--space-5)) calc(-1 * var(--space-5));
  }
}

/* ============================================================
   TELA OBRIGADO — design-spec §5.8
   ============================================================ */
.obrigado-success {
  text-align: center;
  margin-bottom: var(--space-6);
}
.obrigado-success__icon {
  color: var(--green-500);
  margin-bottom: var(--space-3);
  display: inline-block;
}
.obrigado-success__title {
  font-size: var(--text-2xl);
  font-weight: var(--weight-semibold);
  color: var(--green-700);
  margin: 0;
}

.token-display {
  text-align: center;
  margin-bottom: var(--space-6);
}
.token-display__label {
  font-size: var(--text-xs);
  font-weight: var(--weight-medium);
  text-transform: uppercase;
  letter-spacing: var(--tracking-wide);
  color: var(--text-secondary);
  margin-bottom: var(--space-2);
}
.token-display__value {
  display: inline-block;
  font-family: var(--font-mono);
  font-size: var(--text-2xl);
  font-weight: var(--weight-semibold);
  font-variant-numeric: tabular-nums;
  letter-spacing: 0.02em;
  background: var(--neutral-100);
  color: var(--text-primary);
  padding: var(--space-3) var(--space-4);
  border-radius: var(--radius);
  user-select: all;
  word-break: break-all;
  max-width: 100%;
}
.token-display__url {
  display: block;
  margin-top: var(--space-3);
  font-size: var(--text-sm);
  color: var(--text-secondary);
  word-break: break-all;
}

.alert-keep-link {
  background: var(--status-warning-bg);
  border: 1px solid oklch(85% 0.06 75);
  border-radius: var(--radius);
  padding: var(--space-4) var(--space-5);
  margin-bottom: var(--space-6);
  color: var(--amber-700);
}
.alert-keep-link__head {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  margin-bottom: var(--space-2);
}
.alert-keep-link__icon {
  color: var(--amber-700);
  flex-shrink: 0;
}
.alert-keep-link__title {
  font-size: var(--text-sm);
  font-weight: var(--weight-bold);
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--amber-700);
}
.alert-keep-link__body {
  font-size: var(--text-sm);
  line-height: var(--leading-normal);
  color: var(--amber-700);
}

.copy-button {
  position: relative;
  width: 100%;
  height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  background: var(--accent);
  color: var(--text-on-accent);
  font-size: var(--text-base);
  font-weight: var(--weight-semibold);
  border-radius: var(--radius);
  border: 0;
  cursor: pointer;
  transition: background var(--motion-fast) var(--ease-out);
  margin-bottom: var(--space-4);
}
.copy-button:hover { background: var(--accent-hover); }
.copy-button:focus-visible {
  outline: 2px solid var(--border-focus);
  outline-offset: 2px;
}
.copy-button[data-state="copied"] {
  background: var(--green-700);
}

.alt-save {
  text-align: center;
  font-size: var(--text-sm);
  color: var(--text-secondary);
  margin-bottom: var(--space-3);
}
.alt-actions {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-2);
  margin-bottom: var(--space-6);
}
@media (max-width: 480px) {
  .alt-actions { grid-template-columns: 1fr; }
}
.alt-actions .btn--ghost { width: 100%; }

.qr-inline {
  display: none;
  text-align: center;
  margin: var(--space-4) 0;
}
.qr-inline[data-open="true"] {
  display: block;
  animation: fade-in var(--motion-base) var(--ease-out);
}
.qr-inline__img {
  display: inline-block;
  width: 200px;
  height: 200px;
  margin: 0 auto;
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius);
  padding: var(--space-2);
  background: #fff;
}
.qr-inline__caption {
  font-size: var(--text-xs);
  color: var(--text-tertiary);
  margin-top: var(--space-2);
}

.next-steps {
  border-top: 1px solid var(--border-subtle);
  padding-top: var(--space-4);
}
.next-steps__label {
  font-size: var(--text-xs);
  font-weight: var(--weight-medium);
  text-transform: uppercase;
  letter-spacing: var(--tracking-wide);
  color: var(--text-secondary);
  margin-bottom: var(--space-2);
}
.next-steps ul {
  margin: 0;
  padding-left: var(--space-5);
  font-size: var(--text-base);
  color: var(--text-body);
  line-height: var(--leading-normal);
}
.next-steps li { margin-bottom: var(--space-1); }

/* ============================================================
   PUBLIC TICKET (consulta status) — design-spec §5.9
   ============================================================ */
.public-ticket__header {
  margin-bottom: var(--space-6);
}
.public-ticket__title {
  font-size: var(--text-2xl);
  font-weight: var(--weight-semibold);
  color: var(--text-primary);
  margin: 0 0 var(--space-2) 0;
}
.public-ticket__protocol {
  font-family: var(--font-mono);
  font-variant-numeric: tabular-nums;
  font-size: var(--text-sm);
  color: var(--text-secondary);
  word-break: break-all;
}
.public-ticket__status-card {
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius);
  padding: var(--space-4);
  margin-bottom: var(--space-6);
}
.public-ticket__status-label {
  font-size: var(--text-xs);
  font-weight: var(--weight-medium);
  text-transform: uppercase;
  letter-spacing: var(--tracking-wide);
  color: var(--text-secondary);
  margin-bottom: var(--space-2);
}
.public-ticket__meta {
  font-size: var(--text-sm);
  color: var(--text-secondary);
  margin-top: var(--space-2);
}
.public-ticket__description {
  font-size: var(--text-base);
  color: var(--text-body);
  line-height: var(--leading-normal);
  margin: 0;
  padding: 0;
  border: 0;
}
.public-ticket__description blockquote,
blockquote.public-ticket__description {
  border-left: 3px solid var(--border-subtle);
  padding-left: var(--space-3);
  margin: var(--space-2) 0;
  color: var(--text-body);
}
.public-ticket__resposta {
  background: var(--surface-subtle);
  border-radius: var(--radius);
  padding: var(--space-4);
  margin-top: var(--space-4);
}
.public-ticket__notice {
  font-size: var(--text-sm);
  color: var(--text-secondary);
  margin-top: var(--space-4);
  text-align: center;
}

/* ============================================================
   HISTÓRICO DO ALUNO (card no detalhe) — design-spec §3.6
   ============================================================ */
.aluno-historico {
  background: var(--surface-card);
  border: 1px solid var(--border-default);
  border-radius: var(--radius-md);
  padding: var(--space-4);
  margin-bottom: var(--space-4);
}
.aluno-historico__line {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-size: var(--text-sm);
  color: var(--text-body);
  margin-bottom: var(--space-2);
}
.aluno-historico__alert {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  padding: var(--space-2) var(--space-3);
  border-radius: var(--radius);
  margin-bottom: var(--space-2);
  font-size: var(--text-sm);
  font-weight: var(--weight-medium);
}
.aluno-historico__alert--warning {
  background: var(--amber-50);
  color: var(--amber-700);
  border: 1px solid var(--amber-100);
}
.aluno-historico__alert--danger {
  background: var(--red-50);
  color: var(--red-700);
  border: 1px solid var(--red-100);
}
.aluno-historico__timeline-mini {
  margin-top: var(--space-3);
  padding-top: var(--space-3);
  border-top: 1px solid var(--border-subtle);
}
.aluno-historico__timeline-mini__item {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-size: var(--text-sm);
  padding: var(--space-1) 0;
  color: var(--text-body);
}
.aluno-historico__timeline-mini__item a { color: var(--accent-soft-text); }

/* ============================================================
   TIMELINE COMPLETA (aluno-timeline.html) — design-spec §5.5
   ============================================================ */
.timeline-aluno {
  position: relative;
  padding-left: var(--space-6);
}
.timeline-aluno::before {
  content: '';
  position: absolute;
  left: 11px;
  top: 0;
  bottom: 0;
  width: 1px;
  background: var(--border-subtle);
}
.timeline-aluno__item {
  position: relative;
  padding-bottom: var(--space-5);
}
.timeline-aluno__bullet {
  position: absolute;
  left: -19px;
  top: 4px;
  width: 14px;
  height: 14px;
  border-radius: 50%;
  background: var(--neutral-300);
  border: 2px solid var(--surface-card);
  z-index: 1;
}
.timeline-aluno__bullet--resolvido { background: var(--green-500); }
.timeline-aluno__bullet--nao_resolvido { background: var(--red-500); }
.timeline-aluno__bullet--em_andamento { background: var(--amber-500); }
.timeline-aluno__bullet--aberto { background: var(--blue-500); }
.timeline-aluno__bullet--aguardando_aluno { background: var(--neutral-500); }
.timeline-aluno__meta {
  font-size: var(--text-xs);
  color: var(--text-secondary);
  font-variant-numeric: tabular-nums;
  margin-bottom: var(--space-1);
}
.timeline-aluno__title {
  font-size: var(--text-base);
  font-weight: var(--weight-medium);
  color: var(--text-primary);
  margin-bottom: var(--space-1);
}
.timeline-aluno__desc {
  font-size: var(--text-sm);
  color: var(--text-secondary);
}

/* ============================================================
   BULK ACTION BAR (lista tickets)
   ============================================================ */
.bulk-action-bar {
  position: sticky;
  top: var(--header-height);
  z-index: 50;
  background: var(--accent-soft);
  border: 1px solid var(--accent);
  border-radius: var(--radius);
  padding: var(--space-3) var(--space-4);
  margin-bottom: var(--space-3);
  display: flex;
  align-items: center;
  gap: var(--space-3);
  flex-wrap: wrap;
}
.bulk-action-bar__count {
  font-weight: var(--weight-semibold);
  color: var(--accent-soft-text);
  font-variant-numeric: tabular-nums;
}
.bulk-action-bar__actions {
  display: flex;
  gap: var(--space-2);
  margin-left: auto;
  flex-wrap: wrap;
}

/* ============================================================
   ATALHOS DRAWER (modal-not-modal — drawer lateral)
   ============================================================ */
.atalhos-drawer {
  position: fixed;
  top: 0; right: 0; bottom: 0;
  width: 360px;
  max-width: 100vw;
  background: var(--surface-card);
  box-shadow: var(--shadow-drawer);
  z-index: var(--z-drawer);
  padding: var(--space-6);
  display: flex;
  flex-direction: column;
  animation: slide-in-right var(--motion-slow) var(--ease-out);
}
.atalhos-drawer__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--space-4);
}
.atalhos-drawer__title {
  font-size: var(--text-lg);
  font-weight: var(--weight-semibold);
  color: var(--text-primary);
}
.atalhos-list {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: var(--space-3) var(--space-4);
  font-size: var(--text-sm);
  color: var(--text-body);
}
.atalhos-list kbd {
  font-family: var(--font-mono);
  background: var(--surface-subtle);
  border: 1px solid var(--border-default);
  border-radius: var(--radius-sm);
  padding: 2px var(--space-2);
  font-size: var(--text-xs);
  font-weight: var(--weight-semibold);
  color: var(--text-primary);
  min-width: 24px;
  text-align: center;
}

/* ============================================================
   TICKETS TABLE — linha selecionada via J/K
   ============================================================ */
.tickets-table tbody tr.is-selected-keyboard {
  background: var(--accent-soft);
  box-shadow: inset 3px 0 0 0 var(--accent);
}
.tickets-table .cell-numero {
  font-family: var(--font-mono);
  font-variant-numeric: tabular-nums;
  font-weight: var(--weight-semibold);
  color: var(--text-primary);
}
.tickets-table .cell-aluno-nome {
  color: var(--text-body);
  font-weight: var(--weight-medium);
}
/* Marca compacta "veio por e-mail" na lista (reusa .chip--info). */
.chip--origem-email {
  padding: 0 var(--space-1);
  font-size: var(--text-xs);
  line-height: 1.4;
  vertical-align: middle;
  margin-left: var(--space-1);
}
.tickets-table .cell-aluno-cpf {
  font-size: var(--text-xs);
  color: var(--text-secondary);
  font-variant-numeric: tabular-nums;
  margin-top: 2px;
}
.tickets-table .cell-tags {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-1);
}
/* Header de coluna ordenável ("Aberto há") — botão que herda o look do <th> */
.th-sort {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  background: none;
  border: none;
  padding: 0;
  margin: 0;
  font: inherit;
  color: inherit;
  text-transform: inherit;
  letter-spacing: inherit;
  cursor: pointer;
  user-select: none;
}
.th-sort:hover { color: var(--text-primary); }
.th-sort:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 2px;
  border-radius: 2px;
}
.th-sort__arrow {
  font-size: 0.85em;
  line-height: 1;
  color: var(--accent);
  opacity: 1;
}

/* ============================================================
   CARD DE COMENTÁRIO INTERNO
   ============================================================ */
.comment-card {
  border-bottom: 1px solid var(--border-subtle);
  padding: var(--space-3) 0;
}
.comment-card:last-child { border-bottom: 0; }
.comment-card__head {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  margin-bottom: var(--space-1);
  font-size: var(--text-sm);
}
.comment-card__avatar {
  width: 24px;
  height: 24px;
  border-radius: var(--radius-pill);
  background: var(--neutral-200);
  color: var(--text-body);
  font-size: var(--text-xs);
  font-weight: var(--weight-semibold);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}
.comment-card__autor { font-weight: var(--weight-medium); color: var(--text-primary); }
.comment-card__time { color: var(--text-secondary); font-size: var(--text-xs); }
.comment-card__edit-btn {
  margin-left: auto;
  background: transparent;
  border: 0;
  font-size: var(--text-xs);
  color: var(--text-secondary);
  cursor: pointer;
  padding: var(--space-1) var(--space-2);
  border-radius: var(--radius-sm);
}
.comment-card__edit-btn:hover {
  background: var(--surface-subtle);
  color: var(--text-primary);
}
.comment-card__texto {
  font-size: var(--text-sm);
  color: var(--text-body);
  line-height: var(--leading-normal);
  margin: 0;
  white-space: pre-wrap;
  word-wrap: break-word;
}
.comment-card__edited {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  font-size: var(--text-xs);
  font-style: italic;
  color: var(--text-tertiary);
  margin-top: var(--space-1);
}
.comment-card__edited a { color: var(--accent-soft-text); }

/* ============================================================
   CONVERSA COM O ALUNO (TicketMensagem — domain-model §12)
   ============================================================
   DISTINTA do comentário interno: aqui o ALUNO VÊ. Por isso o
   card ganha aviso explícito (.conversa__aviso) e as bolhas têm
   cor/lado diferentes por direção (entrada do aluno × saida do
   sistema). Reusa tokens de status pro badge de entrega.
   Multi-canal modelado (badge de canal), email na Fase 1.
   ============================================================ */
.conversa__aviso {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  padding: var(--space-2) var(--space-3);
  margin-bottom: var(--space-4);
  border-radius: var(--radius-md);
  background: var(--status-info-bg);
  color: var(--status-info-fg);
  font-size: var(--text-sm);
  font-weight: var(--weight-medium);
  line-height: var(--leading-snug, 1.4);
}
.conversa__aviso svg { flex-shrink: 0; }

.conversa__thread {
  list-style: none;
  margin: 0 0 var(--space-4) 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}

/* Cada mensagem é uma "bolha". saida = sistema/operador (alinha à
   direita, fundo de marca); entrada = aluno (alinha à esquerda,
   neutro). Em mobile ambos ocupam quase a largura toda. */
.msg-bubble {
  max-width: 82%;
  border-radius: var(--radius-md);
  padding: var(--space-3) var(--space-4);
  border: 1px solid var(--border-subtle);
  background: var(--surface-card);
}
.msg-bubble--saida {
  align-self: flex-end;
  background: var(--accent-soft);
  border-color: var(--accent-soft);
}
.msg-bubble--entrada {
  align-self: flex-start;
  background: var(--surface-subtle);
}
.msg-bubble__head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: var(--space-3);
  margin-bottom: var(--space-1);
}
.msg-bubble__autor {
  font-size: var(--text-sm);
  font-weight: var(--weight-semibold);
  color: var(--text-primary);
}
.msg-bubble__time {
  font-size: var(--text-xs);
  color: var(--text-tertiary);
  white-space: nowrap;
  font-variant-numeric: tabular-nums;
}
.msg-bubble__corpo {
  font-size: var(--text-sm);
  color: var(--text-body);
  line-height: var(--leading-normal);
  margin: 0;
  white-space: pre-wrap;
  word-wrap: break-word;
  overflow-wrap: anywhere;
}
.msg-bubble__meta {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  flex-wrap: wrap;
  margin-top: var(--space-2);
}
.msg-bubble__erro {
  font-size: var(--text-xs);
  color: var(--red-700);
}

/* Reaproveita .chip (já AA) pra status de entrega + canal, sem inventar
   cores novas. As variantes mapeiam status_entrega → semântica. */
.chip--msg-canal { text-transform: uppercase; letter-spacing: 0.04em; font-size: var(--text-xs); }

.conversa__vazio {
  font-size: var(--text-sm);
  color: var(--text-tertiary);
  font-style: italic;
  margin: 0 0 var(--space-4) 0;
}
.conversa__form .field { margin-bottom: var(--space-2); }
.conversa__form-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: var(--space-3);
  flex-wrap: wrap;
}
.conversa__form-hint {
  margin-right: auto;
  font-size: var(--text-xs);
  color: var(--text-tertiary);
}

@media (max-width: 640px) {
  .msg-bubble { max-width: 92%; }
}

/* ============================================================
   CROSS-CHECK CARD (3 linhas condicionais)
   ============================================================ */
.cross-check {
  background: var(--surface-card);
  border: 1px solid var(--border-default);
  border-radius: var(--radius-md);
  padding: var(--space-4);
  margin-bottom: var(--space-4);
}
.cross-check__row {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-2) 0;
  font-size: var(--text-sm);
  border-bottom: 1px solid var(--border-subtle);
}
.cross-check__row:last-child { border-bottom: 0; }
.cross-check__icon {
  flex-shrink: 0;
  width: 20px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}
.cross-check__label { color: var(--text-secondary); min-width: 130px; flex-shrink: 0; }
.cross-check__value { color: var(--text-body); flex: 1; }
.cross-check__value--ativo { color: var(--green-700); font-weight: var(--weight-medium); }
.cross-check__value--bloqueado { color: var(--red-700); font-weight: var(--weight-medium); }
.cross-check__value--atrasado { color: var(--amber-700); font-weight: var(--weight-medium); }
.cross-check__value--desconhecido { color: var(--text-tertiary); font-style: italic; }
.cross-check__link {
  flex-shrink: 0;
  font-size: var(--text-xs);
  color: var(--accent-soft-text);
}
.cross-check__empty {
  font-size: var(--text-sm);
  color: var(--text-tertiary);
  text-align: center;
  padding: var(--space-3);
}

/* ============================================================
   ATTACHMENTS LIST (no detalhe ticket)
   ============================================================ */
.anexo-row {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  padding: var(--space-2) var(--space-3);
  border-radius: var(--radius);
  font-size: var(--text-sm);
}
.anexo-row:hover { background: var(--surface-subtle); }
.anexo-row__name { flex: 1; color: var(--text-body); }
.anexo-row__size { color: var(--text-secondary); font-size: var(--text-xs); font-variant-numeric: tabular-nums; }
.anexo-row__download { color: var(--text-secondary); padding: var(--space-1); }
.anexo-row__download:hover { color: var(--accent-soft-text); }

/* ============================================================
   WHATSAPP BUTTON — abre conversa direto (wa.me/55<num>)
   ============================================================ */
.wa-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border-radius: 999px;
  background: #25D366;
  color: #fff;
  font-family: var(--font-mono);
  font-size: var(--text-xs);
  font-weight: var(--weight-semibold);
  text-decoration: none;
  transition: background 0.15s, transform 0.05s;
  line-height: 1;
}
.wa-btn:hover { background: #1ebe5a; color: #fff; }
.wa-btn:active { transform: scale(0.97); }
.wa-btn svg { flex-shrink: 0; }

/* ============================================================
   HEADER PILL — botão com ícone + label + badge de contador
   (usado em Melhorias; espelha o padrão do Novos Alunos)
   ============================================================ */
.header-pill {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  padding: 6px var(--space-3);
  border: 1px solid var(--border-default);
  border-radius: 999px;
  background: var(--surface-card, #fff);
  color: var(--text-body);
  font-size: var(--text-sm);
  font-weight: var(--weight-medium);
  text-decoration: none;
  transition: background 0.15s, border-color 0.15s;
  white-space: nowrap;
}
.header-pill:hover { background: var(--surface-subtle, rgba(0,0,0,0.04)); border-color: var(--border-strong, var(--border-default)); }
.header-pill svg { flex-shrink: 0; color: var(--text-secondary); }
.header-pill__badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 999px;
  background: var(--violet-500);
  color: #fff;
  font-size: var(--text-xs);
  font-weight: var(--weight-semibold);
  line-height: 1;
}
@media (max-width: 640px) {
  .header-pill > span:not(.header-pill__badge) { display: none; }
  .header-pill { padding: 6px 10px; }
}

/* ============================================================
   FILA TABS — uma aba por formulário público (RBAC por fila)
   ============================================================ */
.fila-tabs {
  display: flex;
  gap: var(--space-1);
  margin-bottom: var(--space-3);
  border-bottom: 1px solid var(--border-default);
  flex-wrap: wrap;
}
.fila-tab {
  appearance: none;
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  background: transparent;
  border: 0;
  padding: var(--space-2) var(--space-3);
  font-size: var(--text-sm);
  color: var(--text-secondary);
  cursor: pointer;
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
  font-weight: var(--weight-medium);
  border-top-left-radius: var(--radius-sm);
  border-top-right-radius: var(--radius-sm);
  white-space: nowrap;
}
.fila-tab:hover { background: var(--surface-subtle, rgba(0,0,0,0.04)); color: var(--text-primary); }
.fila-tab.is-active {
  color: var(--violet-700);
  border-bottom-color: var(--violet-500);
  background: var(--surface-subtle, rgba(0,0,0,0.02));
}
/* Contador discreto de tickets em aberto ao lado do nome da fila.
   Pareamento neutral-200/neutral-700 = ~7.7:1 (AA folgado, idem .chip). */
.fila-tab__count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: 999px;
  background: var(--status-neutral-bg);
  color: var(--status-neutral-fg);
  font-size: var(--text-xs);
  font-weight: var(--weight-semibold);
  line-height: 1;
  font-variant-numeric: tabular-nums;
}
/* Na aba ativa, o badge ganha o roxo-claro da marca (violet-100/violet-700 = AA). */
.fila-tab.is-active .fila-tab__count {
  background: var(--violet-100);
  color: var(--violet-700);
}
/* Mobile: barra de abas rola na horizontal em vez de quebrar feio. */
@media (max-width: 640px) {
  .fila-tabs {
    flex-wrap: nowrap;
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    scrollbar-width: thin;
  }
  .fila-tab { flex: 0 0 auto; }
}

/* ============================================================
   CHIPS — base + variantes de cor (usado em listas, detalhe, admin)
   ============================================================ */
.chip {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  padding: 2px var(--space-2);
  font-size: var(--text-xs);
  border-radius: var(--radius-sm);
  background: var(--status-neutral-bg);
  color: var(--status-neutral-fg);
  border: 1px solid transparent;
  white-space: nowrap;
}
.chip--neutral { background: var(--status-neutral-bg); color: var(--status-neutral-fg); }
.chip--success { background: var(--green-100, #dcfce7); color: var(--green-700, var(--green-600)); }
.chip--info    { background: var(--blue-100, #dbeafe); color: var(--blue-700, #1d4ed8); }
.chip--warning { background: var(--amber-100, #fef3c7); color: var(--amber-700, #b45309); }
.chip--danger  { background: var(--red-100, #fee2e2); color: var(--red-700, #b91c1c); }

/* ============================================================
   TAGS chips (livres, removíveis)
   ============================================================ */
.tag-chip {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  padding: 2px var(--space-2);
  font-size: var(--text-xs);
  border-radius: var(--radius-sm);
  background: var(--status-neutral-bg);
  color: var(--status-neutral-fg);
}
.tag-chip__remove {
  background: transparent;
  border: 0;
  padding: 0;
  color: currentColor;
  opacity: 0.5;
  cursor: pointer;
}
.tag-chip__remove:hover { opacity: 1; }

/* ============================================================
   ALUNO SEARCH no header (dropdown inline)
   ============================================================ */
.aluno-search-wrap {
  position: relative;
}
.aluno-search-input {
  width: 220px;
  height: 36px;
  padding: 0 var(--space-3);
  border: 1px solid var(--border-default);
  border-radius: var(--radius);
  background: var(--surface-card);
  font-size: var(--text-sm);
}
.aluno-search-input:focus {
  outline: none;
  border-color: var(--accent);
  box-shadow: var(--shadow-focus);
}
@media (max-width: 640px) {
  .aluno-search-input { width: 100%; }
}

/* ============================================================
   ADMIN DROPDOWN (header)
   ============================================================ */
.admin-dropdown {
  position: relative;
}
.admin-dropdown__menu {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  min-width: 220px;
  background: var(--surface-card);
  border: 1px solid var(--border-default);
  border-radius: var(--radius);
  box-shadow: var(--shadow-md);
  list-style: none;
  margin: 0;
  padding: var(--space-1);
  z-index: var(--z-dropdown);
}
.admin-dropdown__menuitem {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  width: 100%;
  padding: var(--space-2) var(--space-3);
  border-radius: var(--radius-sm);
  text-align: left;
  color: var(--text-body);
  font-size: var(--text-sm);
}
.admin-dropdown__menuitem:hover { background: var(--surface-subtle); color: var(--text-primary); }
.admin-dropdown__menuitem.is-locked { color: var(--text-tertiary); }
.admin-dropdown__section {
  padding: var(--space-3) var(--space-3) var(--space-1);
  font-size: var(--text-xs);
  text-transform: uppercase;
  letter-spacing: 0.06em;
  font-weight: var(--weight-semibold);
  color: var(--text-tertiary);
  pointer-events: none;
}
.admin-dropdown__section + .admin-dropdown__section { padding-top: var(--space-2); }

/* ============================================================
   FORMULÁRIO FECHAMENTO (inline — não modal central)
   ============================================================ */
.fechamento-inline {
  margin-top: var(--space-4);
  padding-top: var(--space-4);
  border-top: 1px solid var(--border-subtle);
}
.fechamento-inline__title {
  font-size: var(--text-base);
  font-weight: var(--weight-semibold);
  color: var(--text-primary);
  margin-bottom: var(--space-3);
}

/* ============================================================
   AUDITORIA (lista colapsada)
   ============================================================ */
.audit-list {
  list-style: none;
  margin: 0;
  padding: 0;
  font-family: var(--font-mono);
  font-size: var(--text-xs);
  color: var(--text-body);
}
.audit-list li {
  padding: var(--space-1) 0;
  border-bottom: 1px solid var(--border-subtle);
  display: flex;
  gap: var(--space-2);
  align-items: baseline;
}
.audit-list li:last-child { border-bottom: 0; }
.audit-list__time { color: var(--text-secondary); flex-shrink: 0; }
.audit-list__ator { color: var(--text-primary); }

/* ============================================================
   DASHBOARD CHART (SVG inline, sem libs)
   ============================================================ */
.chart-card {
  background: var(--surface-card);
  border: 1px solid var(--border-default);
  border-radius: var(--radius-md);
  padding: var(--space-4);
  margin-bottom: var(--space-4);
}
.chart-card__svg {
  width: 100%;
  height: 200px;
  display: block;
}
.chart-card__svg .axis { stroke: var(--border-subtle); stroke-width: 1; }
.chart-card__svg .gridline { stroke: var(--border-subtle); stroke-width: 1; stroke-dasharray: 2 2; }
.chart-card__svg .line { stroke: var(--accent); stroke-width: 2; fill: none; }
.chart-card__svg .area { fill: var(--accent-soft); fill-opacity: 0.5; }
.chart-card__svg .label { font-size: 10px; fill: var(--text-tertiary); font-family: var(--font-sans); }
.chart-card__svg .point { fill: var(--accent); }

/* ============================================================
   FORM BUILDER admin (campos do form público)
   ============================================================ */
.field-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-1);
}
.field-list-item {
  display: grid;
  grid-template-columns: auto 1fr auto auto auto auto;
  gap: var(--space-3);
  align-items: center;
  padding: var(--space-3) var(--space-4);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius);
  background: var(--surface-card);
  font-size: var(--text-sm);
}
.field-list-item__name { color: var(--text-primary); font-weight: var(--weight-medium); }
.field-list-item__slug {
  font-family: var(--font-mono);
  font-size: var(--text-xs);
  color: var(--text-secondary);
}
.field-list-item__type {
  font-size: var(--text-xs);
  text-transform: uppercase;
  letter-spacing: var(--tracking-wide);
  color: var(--text-tertiary);
}
.field-list-item--builtin {
  background: var(--surface-subtle);
  opacity: 0.85;
}

/* ============================================================
   CONFIGURAÇÕES (admin/configuracoes)
   ============================================================ */
.config-group {
  margin-bottom: var(--space-6);
}
.config-group__title {
  font-size: var(--text-sm);
  font-weight: var(--weight-semibold);
  text-transform: uppercase;
  letter-spacing: var(--tracking-wide);
  color: var(--text-secondary);
  margin-bottom: var(--space-3);
}
.config-row {
  display: grid;
  grid-template-columns: 1fr 120px auto;
  gap: var(--space-3);
  align-items: center;
  padding: var(--space-3) var(--space-4);
  border-bottom: 1px solid var(--border-subtle);
}
.config-row__info { display: flex; flex-direction: column; }
.config-row__key {
  font-family: var(--font-mono);
  font-size: var(--text-xs);
  color: var(--text-tertiary);
}
.config-row__desc {
  font-size: var(--text-sm);
  color: var(--text-body);
}
.config-row__range {
  font-size: var(--text-xs);
  color: var(--text-tertiary);
  font-family: var(--font-mono);
}
.config-row__input {
  width: 100%;
  height: 36px;
  padding: 0 var(--space-3);
  border: 1px solid var(--border-default);
  border-radius: var(--radius);
  font-size: var(--text-sm);
  font-variant-numeric: tabular-nums;
  text-align: right;
}
.config-row__input:focus {
  outline: none;
  border-color: var(--accent);
  box-shadow: var(--shadow-focus);
}
.config-row__input--error {
  border-color: var(--red-500);
}

/* ============================================================
   ROLES (admin/roles — switches por flag)
   ============================================================ */
.role-flag-row {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: var(--space-3);
  align-items: center;
  padding: var(--space-2) var(--space-3);
  font-size: var(--text-sm);
}
.role-flag-row + .role-flag-row {
  border-top: 1px solid var(--border-subtle);
}
.role-flag-row__key {
  font-family: var(--font-mono);
  font-size: var(--text-xs);
  color: var(--text-tertiary);
}
.role-flag-row__desc { color: var(--text-body); }
.role-flag-row--sensitive {
  background: var(--amber-50);
  border-radius: var(--radius);
}
.role-flag-row--sensitive .role-flag-row__lock {
  color: var(--amber-700);
  margin-right: var(--space-1);
}

/* ============================================================
   PAGE TITLE ATALHOS BUTTON
   ============================================================ */
.page-title-row__atalhos {
  font-size: var(--text-xs);
  color: var(--text-secondary);
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  padding: var(--space-1) var(--space-2);
  border-radius: var(--radius-sm);
  background: var(--surface-subtle);
}
.page-title-row__atalhos kbd {
  font-family: var(--font-mono);
  background: var(--surface-card);
  border: 1px solid var(--border-default);
  border-radius: 3px;
  padding: 0 4px;
  font-size: 10px;
}

/* ============================================================
   OUTROS pendentes (admin/taxonomia)
   ============================================================ */
.taxonomia-row {
  padding: var(--space-3) var(--space-4);
  border-bottom: 1px solid var(--border-subtle);
}
.taxonomia-row:last-child { border-bottom: 0; }
.taxonomia-row__head {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  margin-bottom: var(--space-2);
}
.taxonomia-row__valor {
  font-weight: var(--weight-semibold);
  color: var(--text-primary);
}
.taxonomia-row__count {
  font-variant-numeric: tabular-nums;
  color: var(--text-secondary);
  font-size: var(--text-sm);
}
.taxonomia-row__variations {
  font-size: var(--text-xs);
  color: var(--text-tertiary);
  font-family: var(--font-mono);
  margin-bottom: var(--space-2);
}
.taxonomia-row__actions {
  display: flex;
  gap: var(--space-2);
  flex-wrap: wrap;
}

/* ============================================================
   404 / 503 estados pública
   ============================================================ */
.public-error {
  text-align: center;
  padding: var(--space-6) 0;
}
.public-error__icon {
  font-size: 48px;
  margin-bottom: var(--space-4);
  display: inline-block;
}
.public-error__title {
  font-size: var(--text-lg);
  font-weight: var(--weight-semibold);
  color: var(--text-primary);
  margin: 0 0 var(--space-2) 0;
}
.public-error__body {
  font-size: var(--text-sm);
  color: var(--text-secondary);
  margin: 0 0 var(--space-4) 0;
  line-height: var(--leading-normal);
}

/* ============================================================
   REDUCED MOTION (override)
   ============================================================ */
@media (prefers-reduced-motion: reduce) {
  .ticket-drawer,
  .atalhos-drawer,
  .qr-inline[data-open="true"] {
    animation: none;
  }
  .copy-button { transition: none; }
}

/* ============================================================
   FORM BUILDER v1.1.3 — UX (2026-05-16)
   ============================================================
   U1: campo-toggle = círculo clicável que substitui o checkbox
       switch antigo. 3 estados visuais: ativo (verde), inativo
       (cinza vazado), core (preto, disabled).
   U2: campo-reorder = botões ↑↓ pra reordenar dentro do grupo.
   U3: card--link-publico = card destacado com URL pública
       copiável no topo da página.
   ============================================================ */

/* --- U1: toggle inline no círculo --- */
.campo-toggle {
  width: 18px;
  height: 18px;
  border-radius: 50%;
  border: 2px solid var(--neutral-400);
  background: transparent;
  cursor: pointer;
  padding: 0;
  flex-shrink: 0;
  display: inline-block;
  transition:
    background var(--motion-fast) var(--ease-out),
    border-color var(--motion-fast) var(--ease-out),
    transform var(--motion-fast) var(--ease-out);
}
.campo-toggle:hover:not(:disabled) { transform: scale(1.15); }
.campo-toggle:focus-visible {
  outline: 2px solid var(--border-focus, var(--accent));
  outline-offset: 2px;
}
.campo-toggle--ativo {
  background: var(--green-500);
  border-color: var(--green-500);
}
.campo-toggle--inativo {
  background: transparent;
  border-color: var(--neutral-400);
}
.campo-toggle--core {
  background: var(--neutral-900);
  border-color: var(--neutral-900);
  cursor: not-allowed;
  opacity: 1; /* sem fade — core é estado positivo, só não-editável */
}
.campo-toggle--core:hover { transform: none; }

@media (prefers-reduced-motion: reduce) {
  .campo-toggle { transition: none; }
  .campo-toggle:hover:not(:disabled) { transform: none; }
}

/* --- U2: botões ↑↓ pra reordenar --- */
.campo-reorder {
  display: inline-flex;
  flex-direction: row;
  gap: 2px;
  flex-shrink: 0;
}
.campo-reorder__btn {
  width: 28px;
  height: 28px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: transparent;
  border: 1px solid var(--border-default, var(--neutral-300));
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  font-size: var(--text-sm);
  font-weight: var(--weight-semibold);
  cursor: pointer;
  padding: 0;
  line-height: 1;
  transition: background var(--motion-fast) var(--ease-out), color var(--motion-fast) var(--ease-out);
}
.campo-reorder__btn:hover:not(:disabled) {
  background: var(--surface-subtle);
  color: var(--text-primary);
}
.campo-reorder__btn:focus-visible {
  outline: 2px solid var(--border-focus, var(--accent));
  outline-offset: 1px;
}
.campo-reorder__btn:disabled {
  opacity: 0.35;
  cursor: not-allowed;
}

@media (prefers-reduced-motion: reduce) {
  .campo-reorder__btn { transition: none; }
}

/* --- U3: card "Link público" --- */
.card--link-publico {
  background: linear-gradient(135deg, var(--green-50), var(--accent-soft));
  border: 1px solid var(--accent-soft);
  border-radius: var(--radius-md);
  padding: var(--space-5);
  margin-bottom: var(--space-6);
}
.card--link-publico .card__title {
  font-size: var(--text-lg);
  color: var(--text-primary);
}
.card--link-publico .card__subtitle {
  color: var(--text-secondary);
  font-size: var(--text-sm);
  margin-top: 2px;
}
.link-publico__head {
  display: flex;
  flex-direction: column;
  gap: 2px;
  margin-bottom: var(--space-3);
}
.link-publico__url {
  background: var(--surface-card);
  padding: var(--space-3) var(--space-4);
  border-radius: var(--radius);
  margin: 0 0 var(--space-3) 0;
  border: 1px solid var(--border-subtle, var(--neutral-200));
  word-break: break-all;
  font-size: var(--text-sm);
  color: var(--text-primary);
  font-variant-numeric: tabular-nums;
}
.link-publico__url code {
  background: transparent;
  color: inherit;
  font-size: inherit;
  padding: 0;
}
.link-publico__actions {
  display: flex;
  gap: var(--space-3);
  flex-wrap: wrap;
  align-items: center;
}
.link-publico__actions .btn--success {
  background: var(--green-600, var(--green-500));
  color: var(--text-on-accent, #fff);
}

@media (max-width: 480px) {
  .link-publico__actions .btn { flex: 1 1 auto; min-width: 0; }
}

/* --- field-list-item: ajustar grid pra acomodar reorder
       (incrementa nº de colunas no grid-template) --- */
.field-list-item {
  grid-template-columns: auto 1fr auto auto auto auto auto;
}

/* --- field-list-item mobile (≤480): permite wrap pra evitar overflow
       quando grid 7-col não cabe em 360px. Mantém toggle/labels em linha
       e empurra os controles direitos pra próxima linha. --- */
@media (max-width: 480px) {
  .field-list-item {
    grid-template-columns: auto 1fr auto;
    grid-auto-flow: row dense;
    row-gap: var(--space-2);
  }
  .field-list-item .campo-toggle { grid-column: 1; }
  .field-list-item__name { grid-column: 2 / span 2; min-width: 0; }
  .field-list-item__slug,
  .field-list-item__type {
    grid-column: 1 / -1;
    font-size: var(--text-xs);
  }
  .field-list-item .campo-reorder { grid-column: 1 / span 2; }
  .field-list-item .btn--small,
  .field-list-item .checkbox {
    grid-column: auto;
  }
}

/* --- Transferir fila: opção de fila como botão clicável --- */
.fila-option {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-2);
  text-align: left;
  font: inherit;
  color: var(--text-primary);
  padding: var(--space-3) var(--space-4);
  border: 1px solid var(--border-default);
  border-radius: var(--radius-md, 8px);
  background: var(--surface-card);
  cursor: pointer;
  transition: border-color 0.12s ease, background 0.12s ease, transform 0.04s ease;
}
.fila-option:hover {
  border-color: var(--accent);
  background: var(--surface-subtle, #f8fafc);
}
.fila-option:active { transform: scale(0.995); }
.fila-option:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 2px;
}
.fila-option__nome { font-weight: var(--weight-semibold); }
.fila-option__arrow { color: var(--text-tertiary); font-size: var(--text-base); }
.fila-option__tag {
  font-size: var(--text-xs);
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
/* Fila atual: desabilitada, sem afeto de clique */
.fila-option--atual,
.fila-option:disabled {
  opacity: 0.6;
  cursor: default;
  background: var(--surface-subtle, #f8fafc);
}
.fila-option--atual:hover,
.fila-option:disabled:hover {
  border-color: var(--border-default);
  background: var(--surface-subtle, #f8fafc);
}

/* --- Ações de comentário (editar/apagar/histórico) como links discretos --- */
.link-btn {
  background: none;
  border: none;
  padding: 0;
  cursor: pointer;
  font: inherit;
  font-size: var(--text-xs);
  color: var(--accent);
  text-decoration: underline;
  text-underline-offset: 2px;
}
.link-btn:hover { opacity: 0.75; }
.link-btn:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.link-btn--danger { color: var(--color-danger, #c62828); }

/* === Dashboard reestruturado (3 métricas por dia + por fila) === */
.dash-filters {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: var(--space-3);
  margin-bottom: var(--space-3);
}
.dash-periods { display: flex; flex-wrap: wrap; gap: var(--space-1); }
.dash-chip {
  font: inherit;
  font-size: var(--text-sm);
  padding: var(--space-1) var(--space-3);
  border: 1px solid var(--border-default);
  border-radius: 999px;
  background: var(--surface-card);
  color: var(--text-secondary);
  cursor: pointer;
  transition: background 0.12s ease, color 0.12s ease, border-color 0.12s ease;
}
.dash-chip:hover { border-color: var(--accent); color: var(--text-primary); }
.dash-chip.is-active {
  background: var(--accent);
  border-color: var(--accent);
  color: #fff;
}
.dash-chip:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.dash-filters__right { display: flex; align-items: center; gap: var(--space-2); }
.dash-fila-label { display: inline-flex; align-items: center; gap: var(--space-2); }
.dash-fila-label__text { font-size: var(--text-sm); color: var(--text-secondary); }
.dash-fila-select { min-width: 160px; }

.dash-range {
  display: flex;
  align-items: flex-end;
  flex-wrap: wrap;
  gap: var(--space-3);
  padding: var(--space-3) var(--space-4);
  margin-bottom: var(--space-4);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md, 8px);
  background: var(--surface-subtle, #f8fafc);
}
.dash-range__field { display: flex; flex-direction: column; gap: 4px; font-size: var(--text-xs); color: var(--text-secondary); }
.dash-range__field .input { max-width: 170px; }
.dash-range__hint { font-size: var(--text-xs); color: var(--text-tertiary); margin-left: auto; }

.dash-cards {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: var(--space-4);
  margin-bottom: var(--space-6);
}
.dash-card {
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md, 8px);
  background: var(--surface-card);
  padding: var(--space-4) var(--space-5);
  border-left: 4px solid var(--border-default);
}
.dash-card__label { font-size: var(--text-sm); color: var(--text-secondary); text-transform: uppercase; letter-spacing: 0.05em; }
.dash-card__num { font-size: 2.2rem; font-weight: var(--weight-bold, 700); color: var(--text-primary); line-height: 1.1; margin: 4px 0; font-variant-numeric: tabular-nums; }
.dash-card__unit { font-size: var(--text-xs); color: var(--text-tertiary); }
.dash-card--chegaram   { border-left-color: var(--accent); }
.dash-card--resolvidos { border-left-color: var(--green-600); }
.dash-card--encerrados { border-left-color: #b45309; }

.chart-legend { display: flex; gap: var(--space-4); flex-wrap: wrap; }
.chart-legend__item { display: inline-flex; align-items: center; gap: 6px; font-size: var(--text-xs); color: var(--text-secondary); }
.chart-legend__dot { width: 10px; height: 10px; border-radius: 2px; display: inline-block; }
.chart-legend__dot--chegaram   { background: var(--accent); }
.chart-legend__dot--resolvidos { background: var(--green-600); }
.chart-legend__dot--encerrados { background: #b45309; }

.dash-line { stroke-width: 2; }
.dash-line--chegaram   { stroke: var(--accent); }
.dash-line--resolvidos { stroke: var(--green-600); }
.dash-line--encerrados { stroke: #b45309; }
.dash-point--chegaram   { fill: var(--accent); }
.dash-point--resolvidos { fill: var(--green-600); }
.dash-point--encerrados { fill: #b45309; }

@media (max-width: 720px) {
  .dash-cards { grid-template-columns: 1fr; gap: var(--space-3); }
  .dash-filters { align-items: stretch; }
  .dash-range__hint { margin-left: 0; flex-basis: 100%; }
}

/* =========================================================================
   PIPELINE COMERCIAL — esteira de etapas do lead (design-comercial.md §1.8)
   Stepper horizontal de 5 progress-pills clicáveis. Tokens OKLCH existentes.
   ========================================================================= */
.pipe {
  display: flex;
  align-items: flex-start;
  gap: 0;
  list-style: none;
  margin: 0;
  padding: 0;
}
.pipe__step {
  flex: 1 1 0;
  display: flex;
  flex-direction: column;
  align-items: center;
  position: relative;
  min-width: 0;
}
/* trilho conector entre dots (::before na esquerda de cada step menos o 1º) */
.pipe__step:not(:first-child)::before {
  content: "";
  position: absolute;
  top: 14px;
  left: -50%;
  width: 100%;
  height: 2px;
  background: var(--border-subtle);
  z-index: 0;
}
.pipe__step--done::before,
.pipe__step--current::before { background: var(--green-500); }
.pipe__btn {
  background: none;
  border: none;
  font: inherit;
  cursor: pointer;
  padding: 0;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: var(--space-1);
}
.pipe__btn:disabled { cursor: default; }
.pipe__dot {
  position: relative;
  z-index: 1;
  width: 28px;
  height: 28px;
  border-radius: var(--radius-pill);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: var(--text-sm);
  font-weight: var(--weight-semibold);
  background: var(--surface-inset);
  border: 1px solid var(--border-default);
  color: var(--text-tertiary);
  transition: border-color var(--motion-fast) var(--ease-out),
              background var(--motion-fast) var(--ease-out);
}
.pipe__label {
  font-size: var(--text-xs);
  color: var(--text-tertiary);
  margin-top: var(--space-1);
  text-align: center;
  line-height: var(--leading-snug);
}
/* estado passado */
.pipe__step--done .pipe__dot {
  background: var(--accent-soft);
  border-color: var(--green-500);
  color: var(--green-700);
}
.pipe__step--done .pipe__label { color: var(--text-secondary); }
/* estado atual */
.pipe__step--current .pipe__dot {
  background: var(--green-700);
  border-color: var(--green-700);
  color: var(--text-on-accent);
  box-shadow: var(--shadow-focus);
}
.pipe__step--current .pipe__label {
  color: var(--text-primary);
  font-weight: var(--weight-semibold);
}
/* hover dos clicáveis */
.pipe__btn:not(:disabled):hover .pipe__dot { border-color: var(--accent); }
.pipe__btn:focus-visible {
  outline: 2px solid var(--border-focus);
  outline-offset: 2px;
  border-radius: var(--radius-sm);
}
/* ações abaixo do stepper */
.pipe__actions {
  display: flex;
  gap: var(--space-2);
  flex-wrap: wrap;
  justify-content: flex-end;
  border-top: 1px solid var(--border-subtle);
  padding-top: var(--space-4);
  margin-top: var(--space-4);
}
/* banner de resultado (estado fechado) */
.pipe__banner {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  padding: var(--space-3) var(--space-4);
  border-radius: var(--radius-md);
  font-size: var(--text-sm);
  font-weight: var(--weight-medium);
}
.pipe__banner--ganho {
  background: var(--status-success-bg);
  color: var(--status-success-fg);
}
.pipe__banner--perdido {
  background: var(--status-warning-bg);
  color: var(--status-warning-fg);
}
.pipe__banner__icon { font-weight: var(--weight-semibold); }
.pipe__banner__time {
  margin-left: auto;
  font-size: var(--text-xs);
  font-weight: var(--weight-regular);
  opacity: 0.85;
}
.pipe__hint {
  font-size: var(--text-xs);
  color: var(--text-secondary);
  margin: var(--space-2) 0 0;
}
/* fechado: stepper fantasma (só leitura) */
.pipe--fechado .pipe__step { opacity: 0.5; }
/* mobile: scroll-snap (Opção A — design §1.7) */
@media (max-width: 768px) {
  .pipe {
    overflow-x: auto;
    scroll-snap-type: x mandatory;
    scrollbar-width: none;
    -webkit-overflow-scrolling: touch;
  }
  .pipe::-webkit-scrollbar { display: none; }
  .pipe__step {
    flex: 0 0 33%;
    scroll-snap-align: center;
  }
  .pipe__step:not(:first-child)::before { display: none; } /* trilho confunde no scroll */
  .pipe__btn { min-height: 44px; padding: var(--space-1) 0; } /* touch target AA 2.5.5 */
  .pipe__actions { flex-direction: column; }
  .pipe__actions .btn { width: 100%; }
}
@media (prefers-reduced-motion: reduce) {
  .pipe__dot { transition: none; }
}

/* ============================================================
   REDESIGN UX 2026-06-02 (design-redesign-ux-2026-06-02.md §10)
   Tudo com tokens existentes. Mobile-first. Bloco único novo.
   ============================================================ */

/* ---- P4: layout 2 colunas da tela de detalhe ----
   DOM em ordem MOBILE (empilhado): CONSULTA primeiro (contexto do aluno),
   depois AÇÃO. Desktop reposiciona via grid: consulta=col1 (esquerda),
   ação=col2 (direita, mais larga). No mobile os containers viram
   display:contents pra a ordem do DOM fluir natural (evita bug de `order`). */
.ticket-grid { display: block; }
@media (min-width: 1024px) {
  .ticket-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(0, 1.6fr);
    gap: var(--space-4) var(--space-5);
    align-items: start;
  }
  .ticket-grid__full     { grid-column: 1 / -1; }
  .ticket-grid__consulta { grid-column: 1; display: flex; flex-direction: column; gap: var(--space-3);
                           position: sticky; top: calc(var(--header-height) + var(--space-3)); }
  .ticket-grid__action   { grid-column: 2; display: flex; flex-direction: column; gap: var(--space-4); }
}
@media (max-width: 1023px) {
  .ticket-grid__action, .ticket-grid__consulta { display: contents; }
}

/* ---- P1: barra de ações com hierarquia ---- */
.action-bar { display: flex; flex-direction: column; gap: var(--space-3);
              padding: var(--space-4) var(--space-5); }
.action-bar__who { display: flex; flex-direction: column; gap: 2px; }
.action-bar__who-name { font-size: var(--text-base); color: var(--text-primary); font-weight: var(--weight-medium); }
.action-bar__row { display: flex; gap: var(--space-2); flex-wrap: wrap; align-items: center; }
.action-bar__more { margin-left: auto; }
/* painel "•••" inline (drawer, NÃO modal central) */
.action-bar__panel {
  display: flex; flex-direction: column; gap: 2px;
  border: 1px solid var(--border-default); border-radius: var(--radius-md);
  background: var(--surface-card); padding: var(--space-2);
  box-shadow: var(--shadow-sm);
}
.action-bar__panel-item {
  display: flex; align-items: center; gap: var(--space-2);
  width: 100%; text-align: left; min-height: 44px;
  padding: 0 var(--space-3); border: 0; border-radius: var(--radius);
  background: transparent; color: var(--text-body); cursor: pointer;
  font-size: var(--text-sm);
}
.action-bar__panel-item:hover { background: var(--surface-subtle); color: var(--text-primary); }
.action-bar__panel-item:focus-visible { outline: 2px solid var(--border-focus); outline-offset: -2px; }
.action-bar__panel-item--danger { color: var(--red-700); }
.action-bar__panel-item--danger:hover { background: var(--red-50); color: var(--red-700); }
.action-bar__panel-sep {
  font-size: var(--text-xs); text-transform: uppercase; letter-spacing: var(--tracking-wide);
  color: var(--text-secondary); padding: var(--space-2) var(--space-3) 4px;
  border-top: 1px solid var(--border-subtle); margin-top: var(--space-1);
}
@media (max-width: 640px) {
  .action-bar .btn--primary { width: 100%; }     /* primário full-width */
  .action-bar__row .btn--small { height: 40px; } /* touch ≥40px */
  .action-bar__more { margin-left: 0; }
}

/* ---- P2: card de confirmação inline do Descartar ----
   --red-200 não existe nos tokens; usa --red-100 (definido) pra borda. */
.descartar-confirm { border-color: var(--red-100) !important; }

/* ---- P3: cards mobile da lista de tickets (espelha .fila-card/.alunos-card) ---- */
.tickets-cards { display: none; }
@media (max-width: 640px) {
  .tickets-table-wrap { display: none; }   /* esconde a tabela */
  .tickets-cards {
    display: block; background: var(--surface-card);
    border: 1px solid var(--border-default); border-radius: var(--radius-md);
    box-shadow: var(--shadow-sm); overflow: hidden;
  }
}
.tickets-card {
  display: flex; flex-direction: column; gap: var(--space-1);
  width: 100%; text-align: left; cursor: pointer;
  padding: var(--space-4); border: 0; border-bottom: 1px solid var(--border-subtle);
  background: transparent;
}
.tickets-card:last-child { border-bottom: 0; }
.tickets-card:hover { background: var(--surface-subtle); }
.tickets-card:focus-visible { outline: 2px solid var(--border-focus); outline-offset: -2px; }
.tickets-card__top { display: flex; align-items: center; gap: var(--space-2); }
.tickets-card__num { font-family: var(--font-mono); font-variant-numeric: tabular-nums;
                     font-weight: var(--weight-semibold); color: var(--text-primary); }
.tickets-card__time { margin-left: auto; font-size: var(--text-xs); color: var(--text-secondary);
                      white-space: nowrap; }
.tickets-card__nome { font-size: var(--text-base); font-weight: var(--weight-medium);
                      color: var(--text-primary); display: flex; align-items: center; gap: var(--space-2); }
.tickets-card__meta { font-size: var(--text-xs); color: var(--text-secondary); }
/* rede de segurança tablet estreito (>640px): a tabela pode rolar na horizontal
   sem quebrar o arredondamento das OUTRAS telas (regra base .table-wrap intacta) */
@media (min-width: 641px) { .tickets-table-wrap { overflow-x: auto; } }

/* ---- P4: accordion de consulta (espelha o <details> do cross-check) ---- */
.consulta-acc > .consulta-acc__summary {
  cursor: pointer; list-style: none;
  display: flex; align-items: baseline; gap: var(--space-2); flex-wrap: wrap;
  padding: var(--space-3) var(--space-4);
  font-size: var(--text-sm); color: var(--text-primary); font-weight: var(--weight-medium);
  background: var(--surface-card); border: 1px solid var(--border-default);
  border-radius: var(--radius-md);
}
.consulta-acc[open] > .consulta-acc__summary { border-bottom-left-radius: 0; border-bottom-right-radius: 0; }
.consulta-acc__summary::-webkit-details-marker { display: none; }
.consulta-acc__summary::before { content: '▸'; color: var(--text-secondary); }
.consulta-acc[open] > .consulta-acc__summary::before { content: '▾'; }
.consulta-acc__hint { font-size: var(--text-xs); color: var(--text-secondary); margin-left: auto; }
.consulta-acc__body { border-top: 0; border-top-left-radius: 0; border-top-right-radius: 0; margin-top: -1px; }

/* ---- P5: fronteira conversa (externo, âmbar) × interno (cinza) ---- */
.conversa-card { border-top: 3px solid var(--amber-500); }
.conversa-card__title, .interno-card__title {
  display: flex; align-items: center; gap: var(--space-2);
  margin: 0 0 var(--space-2); font-size: var(--text-base);
}
.conversa-card__title svg { color: var(--amber-700); flex-shrink: 0; }
.conversa-card__badge {
  font-size: var(--text-xs); font-weight: var(--weight-medium);
  text-transform: uppercase; letter-spacing: var(--tracking-wide);
  color: var(--amber-700); background: var(--amber-100);
  padding: 2px var(--space-2); border-radius: var(--radius-pill);
}
.interno-card { background: var(--surface-subtle); border-top: 3px solid var(--border-default); }
.interno-card__title svg { color: var(--text-secondary); flex-shrink: 0; }
.interno-card__badge {
  font-size: var(--text-xs); font-weight: var(--weight-medium);
  text-transform: uppercase; letter-spacing: var(--tracking-wide);
  color: var(--text-secondary); background: var(--neutral-100);
  padding: 2px var(--space-2); border-radius: var(--radius-pill);
}